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Customer Service

CUSTOMER SERVICE

 Welcome to the Lucky Lure Tackle Customer Service page. Lucky Lure Tackle is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments concerns or you are looking for products not on our site you can email us at info@lltackle.com or give us a call at  405-749-1808 or 1 877 420-3411.

What can I order?
You may order all items shown on our online catalogue. We have questions or interest in many other items not on our site. If you need help or a product not on our site e-mail info@lltackle.com or call Lucky Lure Tackle at 405 749-1808 or 1 877 420-3411 so we can assist you.

How can I order?
You may order via our secure online ordering system or you may send your order request via email info@lltackle.com or fax us an order to 405 749-1323 any time. Our Customer Service Department is ready for phone orders 6 days a week, Mon. through Saturday 9 am to 6pm CT. If you would like to place a phone order please call 405-749-1808 or 1 877 420-3411 .

How can I pay?

You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal. Please note that Lucky Lure Tackle may require additional information from you before we can process your order.

How long will it take to receive my order?

    * FedEx Priority Overnight: Delivery by 10:30 a.m., next business day.
    * FedEx Standard Overnight: Afternoon delivery, next business day.
    * UPS 2nd Day: Afternoon delivery, second business day.
    * FedEx Express Saver: Afternoon delivery, third business day.
    * UPS Ground: 1-5 business days within 48 contiguous states.

*We are not here to make money on shipping charges. Please call or e-mail us for rates and availability of Premium Overnight and Next Day service.

All rod orders with additional items, shipping Fed Ex Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted will be subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.

What happens if I don’t receive my package?
UPS and Fed Ex shipments are covered by insurance that guarantees that Lucky Lure Tackle will replace packages that are lost or damaged during transit.

What if something doesn’t fit or I change my mind?
You are welcome to return or exchange any items purchased from Lucky Lure Tackle. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Lucky Lure Tackle will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Are back order arrival dates guaranteed?

Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

How do we ship back ordered items?
After your initial shipment of in stock items are sent, all remaining back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge. If we receive a portion of the order we will ship those items at the original cost of shipping and the remaining back ordered items will ship at no cost to you. The method of shipping will depend on the best option available. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 1-405-749-1808 or info@lltackle.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.

Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.. Oklahoma residents are subject to state sales tax.


Defective Product -
Lucky Lure Tackle wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Lucky Lure Tackle. All products should be shipped back to Lucky Lure Tackle where our quality control department will examine it and do the following: Consider it defective through Lucky Lure Tackle standards, and immediately ship your replacement or refund your money. Or we may contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Returns and Exchanges -
Lucky Lure Tackle always wants you to get what you want, but in the event that you would like to exchange or return an item please refer to the back of your invoice for directions. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.

Please send all returns or exchanges to:
  Lucky Lure Tackle
Attn; Return Dept.
  9427 N. May Ave.
  Oklahoma City, OK 73120


Any questions, comments, or concerns please contact us at info@lltackle.com or call  Lucky Lure Tackle at 1-405-749-1808 or 1 877 420-3411.